How a virtual assistant is helping to improve the member experience

How a virtual assistant is helping to improve the member experience When Bianca Ramirez answers the phone in a UnitedHealthcare call center in San Antonio, she’s ready to support the member’s needs — without having to wade into plan details or scan through a series of individual records. “Before it was a lot...

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Grant helps expand pipeline for students pursuing behavioral health care field

Grant helps expand pipeline for students pursuing behavioral health care field When Cheila Ditzler was a teenager, she knew she wanted to pursue a career in behavioral health care. After seeing the effects of behavioral health support firsthand, she knew the powerful impact it could make. “I was diagnosed with major...

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Expanding access to comprehensive health care for rural and low-income Indiana communities

Expanding access to comprehensive health care for rural and low-income Indiana communities The United Health Foundation, the philanthropic foundation of UnitedHealth Group, has awarded a $2 million, three-year grant to HealthNet Inc., a nonprofit health care provider serving Indiana, to expand access to primary and behavioral health care...

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One man’s journey to hip replacement shows the importance of prior authorization

One man’s journey to hip replacement shows the importance of prior authorization After dealing with knee pain and stiffness for far too long, Mark was ready for surgical intervention. He was all set with a surgery date and made travel arrangements for the procedure. But the week of his total knee replacement, he learned the...

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