Community Healthcare System’s Patient Financial Services has been honored for performance excellence by Crowe LLP, a global public accounting, consulting and technology firm.
The Crowe Performance Awards acknowledge top-quality patient experiences regarding revenue cycle operations. The revenue cycle encompasses the entire customer engagement and payment process from beginning to end. Awards were determined based on organizational workflows using top key performance indicators, or KPIs, monitored through Crowe’s software technology.
Community Healthcare System also received this distinction in 2021.
“Healthcare finances continue to become more complex. We want to help our patients understand their insurance benefits so we continue to highlight transparency,” said Karen Schneider, regional director of Patient Financial Services for Community Healthcare System. “We strive to ensure our employees are engaged, committed, knowledgeable and enthusiastic. Our goal is to guide patients through a stress-free experience so they may focus on their well-being.”
For more about the programs and services at the hospitals of Community Healthcare System, visit COMHS.org.