Annual program celebrates dealerships across the U.S. that deliver exceptional customer service
Patriot Infiniti of Merrillville today announced that it has been named a 2024 Top Dealer by CarGurus (Nasdaq: CARG), the No. 1 visited digital auto platform for shopping, buying, and selling new and used vehicles1. The prestigious annual award is now in its 10th year, honoring an exclusive group of dealers who consistently deliver exceptional customer service to car shoppers. Patriot Infiniti of Merrillville earned the Top Rated Dealer recognition.
“It has been an honor over the past decade to celebrate the dealers that, like CarGurus, prioritize consumer trust, transparency, and ease in the car buying and selling journey,” said Sam Zales, CarGurus President and Chief Operating Officer. “We commend Patriot Infiniti of Merrillville for this well-earned distinction.”
Informed by verified customer reviews and analysis of vehicle listings data in the CarGurus platform, the 2024 Top Dealer Awards provide unbiased validation of a dealer’s commitment to customer service. CarGurus Top Dealer Award categories include:
- Top-Rated Dealer recognizes the dealers that received a minimum average rating of 4.5 out of 5 in 2023 with at least five new reviews for dealers in the U.S.
- Top Value Dealer is a new award honoring the top 100 dealerships with the highest percentage of inventory rated as a “Good” or “Great” deal in 2023.
Top Digital Dealer is a new category for dealerships in the U.S. who are leading the charge in digital retail enablement to answer rising demand from shoppers to do more from home. The award recognizes the top 100 dealers with the highest percentage of inventory in 2023 configured to let shoppers start their purchase online—including securing financing and placing a deposit—for faster, more efficient sales.
“At Patriot Infiniti of Merrillville, customer service and satisfaction is a top priority and this recognition from CarGurus further validates this commitment,” said General Sales Manager, Sam Litwiak. “This award acknowledges our entire team’s focus on developing trusted relationships throughout the car buying and selling journey. We’re grateful to our customers for recognizing this commitment.”
CarGurus invites shoppers to review and rate dealerships with whom they have interacted during their car shopping experience on the CarGurus platform. Dealer ratings and reviews are visible to the public on the site and help CarGurus provide the transparent experience that car shoppers have come to trust. Dealer feedback also factors into the CarGurus algorithm, which sorts and ranks vehicle deal ratings for shoppers based on a rich set of data points.
